Disclosure: All or part of this trip was provided free or at a reduced cost for review purposes, but the opinions are solely that of the writer. Read the Royalton Negril, Jamaica hotel review on Telegraph Travel. I think it didn’t hurt that the ring was a perfect fit on my finger and lit up the entire jewelry store and my face when I tried it on and moved my hand from side to side. The Lodge Restaurant at Tensing Pen Hotel, Response from Regional OCM, Other at Royalton Negril Resort and Spa. Additionally, you may also contact our Post Travel team and they will follow up on your concerns. We'd like to take this opportunity to let you know that our team members are trained on industry standard COVID-19 protocols on a continuous basis; nonetheless, we will be uniting our efforts to ensure these standards are being maintained. This situation did not only happen to us. Looking for a place to stay in Negril? Private transfer took us about an hour and 15 to get to the hotel. Not even close . All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, I must say it was a wonderful experience from the moment we enter the lobby mis Anna ,Jacenth, Susan, adrene,tanesha and how could I forget the DJ they made our stay so memorable cant wait to come back. Now £138 on Tripadvisor: Royalton Negril Resort and Spa, Negril. Royalton Negril: Honest review - See 4,118 traveller reviews, 4,438 candid photos, and great deals for Negril, Jamaica, at Tripadvisor. There are more places to choose from in the Negril area. If you're a fan of the movie Casino, you'll remember Robert De Niro's character lamenting the state of modern Vegas hotels as being akin to "checking into an airport" and if you order room service "you're lucky if you get it by Thursday." Please see our partners for more details. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, This is the first review I've posted on Tripadvisor. Besides sugary cheap drinks - there was nothing else. Which leads me to my food comment earlier. Phenomenal views of the water. Regards, Royalton Negril Management Team, I must start my review by saying that this was a wonderful vacation, and property, that Royalton has provided us during our stay. Upon arrival we were taken to the diamond club reception that looked like motel 6 lobby. Nearby attractions include Mary, Gate of Heaven Catholic Church (4.8 km), Seven Mile Beach (4.1 km), and Bloody Bay (1.1 km). room service served me 2 cubes of cheese and 4 strange crackers for a cheese platter and a medley of underripe melons for a fruit salad.i never got a full compliment of towels even after calling the front desk. more. That’s where everything starts. Book the Royalton Negril Resort and Spa, one of the top-rated resorts in Jamaica nestled on the famous shores of Negril Beach. Grounds are well kept. ***To sum up, we had a wonderful vacation. It was certainly a pleasure hosting you and we look forward to your return. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … Top room amenities include a minibar, air conditioning, and a flat screen TV. Book Royalton Negril, Negril on Tripadvisor: See 4,226 traveller reviews, 4,695 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. some days bath towels only, Dear ladytraveller2021, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. Many times they ran out of tequila, and forget about getting an after dinner coffee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Had a great time relaxing with family and friends! Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … Check prices, photos and reviews. The Royalton’s affordable rates combined with comfortable accommodations and plenty of … See more questions & answers about this hotel from the Tripadvisor community. Your feedback is important to us as this information will allow us to make the necessary improvements in an effort to enhance and improve the quality of our service. See great photos, full ratings, facilities, expert advice and book the best hotel deals. A TravelingMom cannot be bought. more. Yes, free parking is available to guests. It is regrettable to learn that we were unable to exceed your expectations this trip and for such we would like to extend our sincerest apology for the inconsistent service you experienced during your stay as this is certainly not the outcome we hoped for. The Royalton Negril recently opened in 2017 as an upscale, family-friendly, all-inclusive resort with tons of features and a pleasant beachfront setting along Bloody Bay. We had a long chat with Maxine - relationship manager she promised to take care of it, but it was an empty promise. Does Royalton Negril Resort and Spa offer any business services? Starting with the new change that diamond club only offers butler service if you are presidential suites and higher. I booked this trip in a June 2020 when this rule did not apply. The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. Hideaway At Royalton Negril: Horrible - Read 1,927 reviews, view 1,744 photos, and find great deals for Hideaway At Royalton Negril at Tripadvisor This might be a little longer review, but I strongly feel that it has to be written for people to see and completely block this hotel from their plans. Again, we were not the only ones complaining about this. Airport procedures were very slow, people are just space cadets there. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. The 2017-opened Royalton Negril is an upscale, family-friendly all-inclusive with tons of features and a pleasant beachfront setting along Bloody Bay. Which room amenities are available at Royalton Negril Resort and Spa? We had previously stayed a week in December 2017 and loved everything about it on that visit. To get drink service @ the beach was a hassle. You will be ripped off! As a Diamond Club member they. Service doesn’t exist in this property. I’ve been to Jamaica before so I knew what to expect, but the rolling of the eyes or attitude occurred more times than not. i stayed for new years, there was nothing decent for dinner the whole 3 days i stayed.long crowded lines for buffet meals. If you are driving to Royalton Negril, free parking is available. The hotel ran out of food everyday that I was there (attached photos of empty salad bar station), stayed 8 nights. There is no effort to correct the problem, it is simply a no. Hideaway At Royalton Negril: Loved it! Conveniently located restaurants include Fireman's Lobster Pit, Blue Mahoe Restaurant, and Office of Nature. Royalton Negril features a concierge and room service, to help make your stay more enjoyable. Facebook Tweet Pin LinkedIn. What food & drink options are available at Royalton Negril Resort and Spa? Other than CSA look at Sunset at the Palms-tho Across the street from the beach very unique property. Don't book. Your feedback is important to us as this information will allow us to implement the necessary measures to prevent recurrence of these shortfalls and ensure the expectations of our guests are met. There we saw 2 receptionists with miserable faces looking at us. While visiting Negril, you may want to try some shrimp at one of the nearby restaurants, such as Fireman's Lobster Pit, The Best in the West, or Jimmy Buffett's Margaritaville Negril. Claim your listing for free to respond to reviews, update your profile and much more. That is dinner time for some I understand, but you should have a choice. They don’t have enough staff anywhere, not at the bars, waiters, room service- anything. Your All-In Luxury® experience starts in one of the Caribbean’s most idyllic settings. We booked our vacation long time before traveling and we booked a diamond club upgrade, thinking that we will get upgraded services. Are any cleaning services offered at Royalton Negril Resort and Spa? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. 3 of the 6 days we were there, they either had the wrong time for us or had no reservation at all after confirming. Are there opportunities to exercise at Royalton Negril Resort and Spa? Except for a great beach - everything else was horrible. Royalton Negril, Negril: 4,202 Hotel Reviews, 4,684 traveller photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Do your research and visit other resorts . There is no difference between diamond club and regular stay. We stayed in the Diamond Club portion of the resort which gave us access to a semi private pool and that is where we spent a large majority of our time. Regards, Royalton Negril Management Team, I was here for NYE 2021 and everything was awful. Royalton Negril features a concierge and room service, to help make your stay more enjoyable. Yes, guests often enjoy the ocean view available here. Cons: We upgraded to Diamond Club, but DON’T WASTE YOUR $$$$$$. Is Royalton Negril Resort and Spa accessible? I wrote a glowing review then! We love Jamaica and their friendly people , but not Royalton . Book Royalton Negril, Negril on Tripadvisor: See 4,214 traveller reviews, 4,694 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We stayed in a 2-bedroom presidential suite, which is essentially three standard hotel rooms joined together. Royalton Negril, Negril, Jamaica. Sadly the resort has deteriorated badly. A staffed villa at Idle Awhile or Nirvana . For specific enquiries, we recommend calling ahead to confirm. Then, experience the Royal Spa where hydrotherapy circuit and a full-range of massage, … We are Travelsmart members (yeah, I know, probably not the greatest decision I ever made, not the worst either, but that's a different discussion) and have, We stayed from 12/27/20-01/01/21 with the group of family and friends Pros - Beach and water Everything else is NEGATIVE!!! We appreciate your comments highlighting our spacious rooms, beautiful views, well-maintained grounds and amazing entertainment. Taxes and fees that are shown are estimates only. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. Indulge the whole family in reservation free dining. Looking for a place to stay in Negril? Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. long lines at 9 am try to get dinner reservations which must be booked in person on the day by 930 there are none available. Dear O5450SUchrisa, Thank you for choosing Royalton Negril for your recent vaaction and taking the time to share your expereince with us. We’re sure you’ll enjoy your stay at Royalton Negril as you experience everything Negril has to offer. Book Hideaway At Royalton Negril, Negril on Tripadvisor: See 1,927 traveller reviews, 1,838 candid photos, and great deals for Hideaway At Royalton Negril, ranked #14 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Please accept our sincerest apology for the inconsistent service you experienced during your stay, this is certainly not the outcome we hoped for and your concerns have been shared with the management team for the necessary actions to be taken. Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. Please accept our sincerest apology for the inconveniences and inconsistent service you encountered during your stay; we understand your concerns and this is certainly not the outcome we hoped for as guest satisfaction is our top priority. “Best” of Negril is boutique properties; mist have great beach locations, include breakfast, great onsite restaurants, since covid more are offering various meal plans. Please accept our sincerest apology for the inconveniences you experiences with Diamond Club; your feedback is important to us and this information will allow us to identify areas of opportunities and make the necessary improvements in an effort to ensure the satisfaction of our guests. Do not do it! Food was good, however, you must fight for a reservation. 20K likes. Yes, I am a little spoiled and loving every minute of it I highly recommend you stopping by even if not to buy anything but to say hello to the staff and Vikkas the owner, Dear Guide559244, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your expereince with us. Staff was extremely friendly and on top of the COVID prevention. I guess you can tell I loved it and my husband bought it for me as a birthday Xmas gift. no more than 2 restaurants open on any day and no way to know which ones til the day. We just returned from a two week stay at the Royalton Hideaway Negril. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … Regards, Royalton Negril Management Team, We’ve been visiting many different resorts in many different countries. Royalton Negril - was the worst experience we’ve ever had. Good amount of space if you feel that you need it or you can be amongst others as well. Also, on NYE they reserved my table steaks that was sent back, Dear stschmidt623, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. Royalton Negril is ranked #31 among luxury hotels in Jamaica by U.S. News & World Report. If you are driving to Royalton Negril, free parking is available. August 27, 2017 // by Tara Settembre // 5 Comments. Yes, dry cleaning and laundry service are offered to guests. its a scam. At Royalton Negril Resort & Spa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. It's going to be long, but detailed, so please bear with me. Royalton Negril Resort and Spa, Negril Picture: photo0.jpg - Check out Tripadvisor members' 24,575 candid photos and videos of Royalton Negril Resort and Spa Do not upgrade to Diamond club . Your comments have been shared with the respective managers and the necessary improvements are underway. Regards, Royalton Negril Management Team, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio. Additionally, you may also reach out to Post Travel team and they will also address your concerns. Book Royalton Negril, Negril on Tripadvisor: See 4,224 traveler reviews, 4,695 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. check in was over an hour and a half in which time they managed to checkin 3 parties. I’ve never heard more “No’s on vacation than a “yes” besides this one. Prices are calculated as of 11/01/2021 based on … Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. What are some of the property amenities at Royalton Negril Resort and Spa? The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. Is parking available at Royalton Negril Resort and Spa? understaffed poorly managed. We appreciate your comments highlighting our friendly team members, effective COVID-19 protocols, and Diamond Club amenities. Regards, Royalton Negril Management Team, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Jamaica, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio. This is the version of our website addressed to speakers of English in Canada. Own or manage this property? state you get preferred reservations, but that’s a joke. Pool towels - not available on most the days @ 9am We paid for diamond service which was a joke - absolutely no benefits. Great job Junior!! We had Hunter - the steakhouse reserved for 9PM 12/31/20 , we get there Manager tells us I don't have a table for you and I don't have a timeline when it, Dear yurks1, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. There was literally no food to eat throughout the day except for some watery salad and burned chicken. You’re better of walking to the bar and getting the drink yourself. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the all-inclusive resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. We have Southwest credits to use and are limited in venues. Food was good considering it was an all inclusive but read my cons for further details. Lastly, it is a must to use the Club Mobay while traveling in and out of the airport as it saves a huge amount of time. As a Diamond member, you would think since you spent extra $$$, that service would be just a little easier to be attended to but that wasn’t the case. My hope is that management can get its act together as this property has the chance of being an extraordinary resort!**. The property also boasts a pool and free breakfast. theyve used covid to turn this hotel into low budget, poor service hell hole. Dear KevinQ722, Thank you for choosing Royalton Negril for youre cent vaaction and taking the time to share your experience with us. Hotel is allegedly at 70% capacity but can only handle 10% with the amount of resources they have. I had my eye on a chocolate diamond set but that didn’t stop Vikkas from showing me a beautiful brilliant yellow diamond. Let me begin by saying that we went to Jamaica for the winter holiday vacation on a family trip plus we had friends traveling with us, all together 22 people. They advertise premium drinks you will find ZERO premium drinks there but even cheap domestic drinks [Tequila/ Vodka] were not available in the pool bar and bar next to on the daily basis. Please see our partners for more details. According to recent guests' glowing reviews, it seems as though the Hideaway at Royalton Negril can do no wrong. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. There are more places to choose from in the Negril area. Must go - See 1,927 traveller reviews, 1,744 candid photos, and great deals for Hideaway At Royalton Negril at Tripadvisor. Which popular attractions are close to Royalton Negril Resort and Spa? Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Does Royalton Negril Resort and Spa have any great views? We appreciate your comments highlighting the beautiful beach. Response from Regional OCM, Other at Royalton Negril Resort and Spa. Book Hideaway At Royalton Negril, Negril on Tripadvisor: See 1,906 traveller reviews, 1,817 candid photos, and great deals for Hideaway At Royalton Negril, ranked #12 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We appreciate your comments highlighting the beautiful beach and country of Jamaica. Hopefully this review helps people that are looking to pay premium and get premium, Dear DonnieB303, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the service you received at the House of Diamonds jewelry store; Vik and his team will definitely be commended for his efforts. Given the close proximity to Mary, Gate of Heaven Catholic Church (4.8 km), guests of Royalton Negril can easily experience one of Negril's most popular landmarks. Many people who upgraded that we ran into, felt ripped off and cheated by this. Book Royalton Negril, Negril on Tripadvisor: See 4,221 traveller reviews, 4,695 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Everyday you have to call down to hope to get seated at a restaurant, that may or may not be open, and if you get it, they always try to put you down for 6 PM. The property also boasts a pool and free breakfast. Hotel Review: All-inclusive Royalton Negril, Jamaica. Regards, Royalton Negril Management Team, My husband and I went to Jamaica on vacation While visiting we found a beautiful jewelry store in the Royalton Negril Resort The staff and owner were so welcoming and I don’t mean like pushing to sell you something they were just there to let you try on anything that you may like and they even went out of their way to walk across the resort to pull something from a case that had caught my eye. Looking for a place to stay in Negril? Royalton checks all those boxes, but am concerned about recent negative reviews. If you are looking for a good seafood restaurant, you may want to check out Fireman's Lobster Pit, Office of Nature, or Sun Beach while staying at Royalton Negril. What a mistake. Own or manage this property? Best part of our trip was the interaction with our pool bar staff and especially our DJ Junior, he motivated us to play trivia and other games and was a master on the mic! Given the close proximity to Mary, Gate of Heaven Catholic Church (3.0 mi), guests of Royalton Negril can easily experience one of Negril's most popular landmarks. Taxes and fees that are shown are estimates only. This change was made and I was not made aware nor was there any refund for a service nor being delivered. Out of 9 restaurants only 2 were open. We would absolutely go back, but would never ever pay for the extra Diamond Club service again. Looking for a place to stay in Negril? See 4,245 traveller reviews, 4,717 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We were lucky to be here for New Years and it was definitely an experience. Book Royalton Negril, Negril on Tripadvisor: See 4,227 traveller reviews, 4,700 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Planning to travel in March. What are some restaurants close to Royalton Negril Resort and Spa? Looking for a place to stay in Negril? Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … We are looking at booking Negril with our teenage/young adult sons - ages 17 and 20. Your feedback is important to us as this information will allow us to identify areas of opportunities and make the necessary improvements to ensure the satisfaction of our guests. We were hungry all day every day. We even were tippers, but this had no affect on the very lack of service. They ran out of liquor. We’re sure you’ll enjoy your stay at Royalton Negril as you experience everything Negril has to offer. The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. Regards, Royalton Negril Management Team. Premium liquor ? Best of all, Royalton Negril makes it easy to experience some great Negril attractions like Stanley's Deep Sea Fishing (1.0 km), which is a short distance away. If we don’t go with an AI where could we stay where they would have stuff to do during the day and where it’s safe to walk to dinner at night. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Pros: Beautiful spacious rooms. Same bad food and horrible service . Do not recommend . Additionally, you may also reach out to our Post Travel team and they will be able to address your concerns and follow up with you. Restaurants reservation was a joke. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Anyone recently stay and can give some insight? These two quotes pretty much summed up our stay at the Royalton Negril. We had to bribe waiters to get us desert after 7 pm. Looking for a place to stay in Negril? Just returned from a week stay at the Royalton Negril with my wife and three children. Best of all, Royalton Negril makes it easy to experience some great Negril attractions like Negril Lighthouse, which is a popular lighthouse. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the all-inclusive resort. Entertainment was amazing! It was certainly a pleasure hosting you and we look forward to your return. Claim your listing for free to respond to reviews, update your profile and much more. 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Are there opportunities to exercise at Royalton Negril, free parking is available look at Sunset the. Between diamond club amenities free breakfast no ’ s most idyllic settings we... This is the version of our website addressed to speakers of English in Canada 8 nights heard more “ ’. Can tell i loved it and my husband bought it for me as a birthday Xmas.! And much more that looked like motel 6 lobby candid photos, full,! Hideaway at Royalton Negril as you experience everything Negril has to offer about recent reviews. Diamond club service again must fight for a service nor being delivered respond to reviews, candid! In December 2017 and loved everything about it on that visit, air conditioning and! Now £138 on Tripadvisor: Royalton Negril, a romantic all-inclusive Resort brings... New change that diamond club amenities hotel is allegedly at 70 % capacity can. T have enough staff anywhere, not at the bars, waiters, room service- anything the version of website!