Sign up here The only way I could install the drivers was to right-click the .inf files (3 of them) and select INSTALL. Note that there are good products out there and "not so good" products. I purchased the NUC8i5BEH in 2019 and have never needed to use the USB C Port for display as I just used a straight HDMI to HDMI cable. Good suggestion. I like it, but then I liked the old one too. If so, any you can recommend from Amazon UK? That would be a much better test to confirm that the USB-C port on the computer isn't damaged. The Power Button Menu appears. One suggestion made within the forum was to add an additional usb 2.0 port to the intel nuc. If that fails, then I will request that Intel allow me to RMA the NUC whilst its still under warranty. Check the DisplayPort connection on your U2515H Monitor, Enable DisplayPort 1.2 (DP 1.2) in your Monitor's Setup. i bought usb-c to display port, and hdmi to display port. After installing windows 7, usb 3.0 controller driver is missing, so none of the usb 3.0 ports are working. Steps to make the USB work again on Inte. I also read on reddit that unless I connect a Thunderbolt device to the NUC, the NUC will not show any Thunderbolt devices in the software, which makes sense I guess. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have definitely connected to the correct DisplayPort on the Dell monitor (there is only one, the other one is a mini display port). Then install the Intel® HD Graphics Driver for Intel® NUC Kit NUC8i7HNK. The information includes which ports to use and the maximum resolution. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Having tried the same cable on the USB C port of my laptop, it outputs the signal to my Dell monitor just fine and works smoothly, so this proves that the cable is fine, but there is something not quite right with the USB C Port on the NUC. 1x 1TB HP EX920 M.2 NVMe SSD. 1. Latest mint should boot to uefi but may not have secure boot loaded. In the boot menu, it is not showing up. Other port (such as DisplayPort) works: Try Updating Windows* to the latest version. 3. I assume you have tested this drive on some other similar unit maybe. THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. So no, we are not going to create a firmware flash update just for that MiniPC. I have tried to connect the NUC to both of these monitors using the aforementioned USB C > DisplayPort cable and it does not work on either, but as already mentioned the same cable works just fine connected to my laptop to either monitor. ... especially PCs, tablets, and photography. I think the adapter from display port to usb c is not what I need here. However, USB 2.0 devices plugged into the ports are still recognized. Restore the BIOS back to factory settings.2. With UEFI boot, it doesn't recognize the USB at all. The dongle would have HDMI &/or DisplayPort on it as well as some additional USB ports. I say this, purely because of the time I have spent researching the issue and shopping around for cables, I can be quite obsessed with issues like this and don't stop till it's resolved. Any thoughts to why this is happening? Try connecting the Intel NUC to a different monitor or television. The USB keyboard and mouse won't work since the (all) USB ports could have been disabled inside the BIOS. However, I did order another one last night which arrived a while ago, and this one did not even work with my laptop let alone the NUC! Some very good suggestions, and I thank you sincerely for taking the time to continue to help me with this issue, which is really appreciated. In this case, the cable that you are using may not be fully compatible with the unit. See:https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html. Windows fully patched with all updates4. However, now that I need to make use of a second display, I purchased a USB C to DisplayPort cable linked below, but unfortunately, this does not work as I get no signal on my Dell monitor. If you can’t find one that looks like the image shown above, it may be because your computer case does not have USB 3.0 ports on the front. The information includes which ports to use and the maximum resolution. Intel NUC NUC5i5RYH with Core i5 Processor. Whilst the cable is connected to the DP on the Dell monitor, I simply take the cable out of the NUC (the USB-C connector) and connect it to my laptop's USB-C port and it works fine. Still nothing! Cheers.Plugable USB C to HDMI 2.0 Adapter. Dell itself has such a dongle. Ensured Thunderbolt is definitely enabled in BIOS, which it is. The test you did using your Android phone was a good first step (charging over USB-C). This is how it works in my setup: I mention the above because, in my setup, I do NOT see any Thunderbolt devices showing up in Device Manager. Connect the other end to an HDMI IN port on the AV receiver. I shall provide the results once I've had a chance to test them. https://www.reddit.com/r/intelnuc/comments/hqlaro/nuc6i7kyk_thunderbolt_not_detected/fxz0tt7/I simply had to turn off the NUC, and then use a screwdriver to short the power connector as shown herehttps://gtrusted.com/how-we-reset-the-thunderbolt-3-port-on-the-intel-skull-canyon-nuc6i7kyk-nuc-kit. Plug the USB device into a USB port of the Intel NUC when it's turned off (not in Hibernate or Sleep mode). Thunderbolt™ device isn't recognized when plugged into the Intel® NUC. Not expecting to solve your problem with this reply but wanted to offer a few thoughts / ask a couple of questions. Maybe a BIOS update will help. ALL POSTINGS AND USE OF THE CONTENT ON THIS SITE ARE SUBJECT TO THE TERMS AND CONDITIONS OF USE OF THE SITE. For more complete information about compiler optimizations, see our Optimization Notice. But having twice run into USB issues, I decided to expanded the NUC with a new top lid that adds an additional two USB 2.0 ports. Even More Ports. USB external hard drive (connected via USB 3 cable) no longer shows in File Explorer or Disk Management, and USB 3 flash drives are not detected. I'm hoping the Cable Matters USB-C to HDMI does the trick, we shall find out tomorrow! I have updated to latest drivers and the latest BIOS firmware etc. INDIVIDUAL RESULTS MAY VARY. USB external hard drive (connected via USB 3 cable) no longer shows in File Explorer or Disk Management, and USB 3 flash drives are not detected. Don’t have an Intel account? I ordered the one from amazon before I received the message from Intel's support, but I'm keen to give it a go as someone in the review section mentioned that this cable was the only one that worked for their NUC. Thunderbolt™ device isn't recognized when plugged into the Intel® NUC. The USB-C port did work for my DP monitor. 2. They are not supported well on macOS/OS X. So, in other words, there is no way for me to install the DCH Thunderbolt Bus Drivers. Just the Pengo left to test, which will arrive tomorrow, then it will be over to Intel… Be sure that the latest Intel chipset and GPU drivers are installed and retest. The USB-C port did work for my DP monitor. WD Elements 1TB External not working in USB 3.0 Whenever I plug it in my USB 2.0 port, it works fine but in USB 3.0 port, constant white led is there and doesn't blink. I also have the Problem, that I can not get the display port over usb c connection to work. He works professionally as an HR payroll consultant and when not working can be found outdoors, on the ski slopes, or at the racetrack. BT/WiFi is soldered Intel. I believe ioGear & Plugable are good names in this space. Kind of doubt a nuc has uefi secure boot but maybe check bios settings. The USB keyboard and mouse don't respond during Windows 7* installation using a USB flash drive on an Intel® NUC with only USB 3.0 ports. They are not supported well on macOS/OS X. You shouldn't install both the Legacy (pre-DCH) and DCH drivers at the same time. I have installed the Thunderbolt Drivers and Thunderbolt is enabled in the BIOS. Installs the USB Type C Power Delivery Controller for Windows® 10 64-bit for the Intel® NUC. 000028382, Last Reviewed The USB keyboard and mouse won't work since the (all) USB ports could have been disabled inside the BIOS. Only one issue remains: after entering sleep mode, the USB 3.0 ports on the back panel do not work with USB 3.0 devices upon wake. Just to update that I have placed an order for the following items which should also arrive at some point today. I cant see other people reporting the same issue (some similar but not specifically), so maybe its my keyoard. As to the recovery method I'm not sure how that accesses the USB port to recover the BIOS file but it does. This NUC has USB2 ports (internal) - I connected my keyboard and mouse to these ports. Press the power button and hold it down for three seconds, then release it before the 4-second shutdown override. Bios version 0350, production date Dec 2015. Note that the Intel Support chap mentions to look at the cable section, however I find the adaptor section more interesting such as this one which is confirmed to be compatible https://amzn.to/31WXWjG. Do you work for Intel? Update to the latest BIOS version on the Intel® NUC. I'm suggesting this as the NUC8i5BEH product brief specifically mentions DisplayPort 1.2. 1x G.SKILL Ripjaws Series 16GB DDR4 2400. I checked the instructions and it said that if this happens to use F8 on bootup and choose "Last Known Good Configuration". But having twice run into USB issues, I decided to expanded the NUC with a new top lid that adds an additional two USB 2.0 ports. Unfortunately the NUC does have only USB 3.0 ports, so something must be done (there are internal USB 2.0 ports, but these are rather inconvenient to use) as the only way you could control your NUC is through the USB ports. Browse to and select the folder where you unzipped the driver package. They work in bios, however they stop working during Windows 7 installation. Forgot your Intel This solution has been verified by our customers to fix the issue with these environment variables, Content Type (A mini DisplayPort or USB Type-C to HDMI cable can also be used). Install the Radeon* Graphics Driver for Intel® NUC Kit NUC8i7HNK. 2. It just doesn't work! But I did test with a USB3 adapter to a USB3 hub. I know about "Windows 7 USB 3.0 Creator Utility", but it's only required for "NUC products that have only USB 3.0 ports". I think there's a way in Android for you to expose the storage on the phone to the computer as if it were an external USB drive. How to fix it: Troubleshooting steps to perform when (all) USB ports are disabled to set BIOS settings to default: Perform BIOS Recovery via security jumper So, it's going straight back. Thanks to you both for trying to help me with this issue, for which I'm extremely grateful. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. It's a strange one this, but after your comment about only installing the DHC drivers and not the legacy Thunderbolt drivers, I decided to do the following: 1. nuc ~> hdmi-out ~> monitor1 (works, although xrandr detects it as a displayport monitor for some reason) nuc ~> displayport over usb type-c ~> monitor2 (monitor is not detected whatsoever, using dp over type-c adapter) Thanks again, chap, you have been super helpful. The USB-C implementation on the KY NUC offers the same features as is available on the BE NUCs, so if it works for one, it should work for BE. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. Then boot to hard drive maybe. I'm willing to try a different dongle, so if you, or anybody else, could recommend a USB C cable which worked for you, then that would also be appreciated. It also has a DisplayPort output. I just hope it stays that way. The display is going blank randomly using the HDMI® port. Why are you seeing it? Thus far, everything seems to be working really  well even after several reboots etc. But I did test with a USB3 adapter to a USB3 hub. We are not testing on the Intel NUC MiniPC. Intel NUC8i5BEH. Unfortunately, I do not have any devices such as a hub or hard drive dock which uses the USB C interface, however I just connected my Android device to the NUC via a USB-C to USB-C cable and it seems to be charging the device, so there is some life in it. Downloaded the latest NUC8i5BEH driver bundle from Intel's site and installed all the usual + the DCH drivers (and not the legacy drivers). Expand your USB 3.0 Ports on the Intel NUC with this 7-Port USB 3.0 Powered Hub. If not, you should be able to find the loose USB 3.0 cable and connect it. Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC, Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUC, https://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH, https://www.reddit.com/r/intelnuc/comments/hqlaro/nuc6i7kyk_thunderbolt_not_detected/fxz0tt7/, https://gtrusted.com/how-we-reset-the-thunderbolt-3-port-on-the-intel-skull-canyon-nuc6i7kyk-nuc-kit, https://www.displayport.org/displayport-over-usb-c, https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html, This monitor has HDMI, DisplayPort, and USB-C inputs. The Intel® NUC will encounter a no display issue on Windows 10 once it loads. The BIOS version is: BECFL357.86A.0083.2020.0730.1436, 30/07/2020OS: Microsoft Windows 10 Pro 1903Iris Plus Graphics 655 Driver Version: 27.20.100.8673, EDIT: Just to add, I have installed the thunderbolt drivers below.- Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC- Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUChttps://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH. Press F7 to start the update. It also has a DisplayPort output. We appreciate all feedback, but cannot reply or give product support. The Windows 7 installer doesn't have a built-in driver for USB 3.0. 1x Windows 10 Pro Retail. Intel NUC Kit NUC8i7HVK (Hades Canyon) ... USB Type-A 3.0 and 3.1 ports, an HDMI video-out, a USB Type-C 3.1 port, and an audio jack. I have pasted the installation steps below from the link above. In fact, all the USB ports stopped working. Environment: Intel® NUCs Intel® NUC Mini PCs Intel® NUC Kits. Connect the Intel NUC to the AV receiver Connect one end of an HDMI cable to the HDMI port on the Intel NUC. Wireless Keyboard and Mouse combo uses same Micro USB wireless adapter (included). My laptop started flickering when I tried to connect to either monitor, and NUC as usual just did nothing! If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. If you are not able to get one of those or you did or have one and it's not working please let me know, remember that I am here to help you.". If you have something similar, you could test to see if the hub is recognized or even if a downstream device is recognized. I have been using this monitor just fine connected to the NUC via an HDMI > HDMI cable for almost a year.https://amzn.to/2QPqeGv, I purchased my second monitor, HP E233, a few days ago for work purposes, and it's not great, but serves it purpose.https://amzn.to/2EXc9V1. It takes no more than 2 seconds for each to install, which seems rather quick. If that doesn't solve it, I will need further information to continue investigating. If you require a response, contact support. Why are you seeing it? EDIT2: Just received the three adaptors below, and they too do not work on the NUC, but all three work just fine from the USB-C Thunderbolt port on my laptop to either monitor! When the device is selected to my gaming PC or laptop's USB-C dock, I don't experience any issues so I'm fairly confident it's something to do with the Intel NUC's USB drivers/ports. I would opt for a USB-C multi-port dongle versus a straight USB-C to HDMI cable. I am using the. After installation, my keyboard and mouse stopped working in Windows 7. When you install Windows 7* using a USB flash drive on an Intel® NUC with only USB 3.0 ports, you're unable to proceed past the Language Select screen. I'm trying to to use 2 monitors, I bought both a USB-C to HDMI adapter, and a USB-C to DVI adapter, but can't get either of them to recognize when plugged in. Please download and run the Intel System Support Utility for Windows and have it save the report to a file. USB keyboard doesn't work during Windows 7* installation: Wireless keyboard or mouse loses connectivity when moved more than a few feet away from the computer. Fan RPM 3200, and system set to Cool. Sign in here. They're not "talking" to the NUC. I have also ordered the Pengo which is confirmed to work according to Intel's list of compatible devices, and that will be delivered on Sunday. For starters, there is now a rectangular black area covering not only the audio jack but the USB 3 ports as well. This is to signify that the orange port is … If not, you should be able to find the loose USB 3.0 cable and connect it. Either two in a single connector block adjacent to HDMI connector, or bottom ports of both connector blocks. There’s a small chance you may need to update your USB … From your description it looks like you have two USB A ports not working. If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. The Windows 7 installer doesn't have a built-in driver for USB 3.0. I already enabled DisplayPort 1.2 in the Dell's OSD menu, it was originally disabled, but I enabled it a few days ago and the problem persists. (Options on the menu can vary, depending on the Intel NUC model.) There’s a small chance you may need to update your USB … List of NUC hardware. I cant see other people reporting the same issue (some similar but not specifically), so maybe its my keyoard. Please do not enter contact information. Just bought an Intel Nuc and attempting to install Windows 10 via USB. As for an alternative way to connect the monitor to the computer, it might be easier for you to stop by one or two local shops (that have good return policies) and pick up 2 or 3 different devices to try. I cannot see Thunderbolt listed under System Devices in Device Manager even though Show Hidden Devices is enabled. The first USB-C to DisplayPort cable I purchased back in February works absolutely fine now! It is daisy-chained to the U2419HC monitor using a DisplayPort cable (DisplayPort connectors on both ends), It would not hurt to recheck that you've plugged your cable to the, From the User Guide, your monitor runs in DP 1.1a mode by default, You can go into the setup and change it to DP 1.2 mode (Enable DP 1.2). Validated. You can easily search the entire Intel.com site in several ways. 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