Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. The property provides a 24-hour front desk, room service and currency exchange for Royalton Saint Lucia Resort and Spa Features. The Royalton hotel was beautiful, clean, had great scenery, and felt safe. No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. You can also bring the whole group for a day at the onsite Splash Pad to turn the fun up and the heat down. We had an amazing stay at the Diamond Club Royalton resort. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,288 traveller reviews, 3,411 candid photos, and great deals for Royalton Saint Lucia … Payments made by partners impact the order of prices displayed. At Royalton, our first priority is to ensure our guests receive the All-In Luxury vacation they truly deserve, so we're disappointed you felt you didn't receive that. Royalton Saint Lucia Diamond Club. Hopefully you visit again and your second stay is better than the first!Best regards,Royalton Saint Lucia Management Team, This is the version of our website addressed to speakers of English in United Kingdom. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. All in all we had a great holiday at this resort. more. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,466 traveler reviews, 12,492 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Taxes and fees that are shown are estimates only. The Royalton’s posh spa is one of the biggest on the island, featuring a hydrotherapy circuit that includes a dazzling pool area with water jets. We sincerely regret your expectations were not exceeded. Regular cleaning around the hotel needs more attention to detail, finger prints up the escalator glass is an example and with that amount of staff this really should be perfect. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review. The facility was beautiful a perfect 10 for cleanliness, activities and food. The 1 1/2 hour trip just flew by. Diamond Club™ Royalton Saint Lucia offers guests an exclusive vacation experience upon upgrade to Diamond Club™. My only disappointment was there were no daily activities from the vibe team. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Diamond Club™ Les complexes Royalton Luxury vous permettent de profiter de services et de commodités supplémentaires en vous inscrivant au Diamond Club™. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. There are plenty of sun beds. Royalton Saint Lucia Resort & Spa: Room 8401. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We were able to use three different bars: the beach bar where Bryan kept us topped up during the day, Aquarius where the nightly shot contests and vibe were the cause of a fair few hangovers, and the pool bar at the Hideaway infinity pool. 2:15. Diamond Club guests have access to a fourth, private pool located near the Diamond Club reception area. You have to drive 10 min into town for the closest ATM. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. Volleyball was only organised twice in two weeks. Is it worth it and what does it cost? We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. Royalton St Lucia - Christmas 2020. Royalton Saint Lucia: Excellent butler service at Diamond club. I'd also recommend the excursions through Nexus. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This is normally my husbands favourite thing on holiday. - See 1,909 traveler reviews, 1,758 candid photos, and great deals for Hideaway at Royalton Saint Lucia at Tripadvisor. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details. At Royalton, our first priority is to ensure our guests receive the All-In Luxury vacation they truly deserve, so we're disappointed you felt you didn't receive that. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond ClubTM guests. Otherwise we would recommend this resort to everyone! It is always a delight to learn of experiences like yours. We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. Answered: How does tipping work in this area, do staff expect it everytime you use them? I'd highly recommend this facility. Reviews of Royalton Saint Lucia Resort & Spa - All inclusive ... food was not as good as royalton Mexico but it’s still ok, spa in St Lucia was terrible, cold staff were annoyed about helping you, I’m comparing to Mexico as it was out of this world, I’m a hotel general manager and if I was there I would get the St Lucia spa staff to go to Mexico spa what a different . At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. Upgrading to Hideaway gives you access to an exclusive part of the hotel and beach. No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. - See 3 178 traveller reviews, 3,255 candid photos, and great deals for Royalton Saint Lucia … My only disappointment was there were no daily activities from the vibe team. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. Hopefully you visit again and your second stay is better than the first!Best regards,Royalton Saint Lucia Management Team, This is the version of our website addressed to speakers of English in the United States. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. We didn't get our room cleaned until 4.30 one evening, 2 evenings it was just before 5 and on the fourth evening my husband called housekeeping at 4.15 to ask when our room was being cleaned as we wanted to eat early, she said she would look into it, at 6.15 he called again to ask what was going on as we had no fresh towels as we didn't get clean ones the night before, again he was told they would look into what had happened. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa. Is the Butler Service at Sandals Resorts worth it? Regular cleaning around the hotel needs more attention to detail, finger prints up the escalator glass is an example and with that amount of staff this really should be perfect. I'd also recommend the excursions through Nexus. - See 3,179 traveller reviews, 3,261 candid photos, and great deals for Cap Estate, St. Lucia, at … We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The Diamond Club™ is definitely useful and convenient, so we're happy you found the upgrade worth it. We learned about the history of St. Lucia and about how the people live. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. This is normally my husbands favourite thing on holiday. The bar staff were amazing but sometimes could have been done with more staff. Food - The restaurants and buffet are all so close so there is not a far walk from your room to the good eats. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Pondering whether or not to upgrade to the Diamond Club. Dear KD86NE, Thank you for staying with us and still considering your vacation lovely and relaxing, despite your disappointments. Royalton Saint Lucia: Diamond club review - See 3,200 traveler reviews, 3,323 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. This happened rather quickly, and before you knew it, I was checked in with a cold beverage in hand watching a couple get married as the sunset. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. Cleanliness is good however swim up pool cleaning was no existent. The modern facilities st Royalton Saint Lucia, warm staff, and exhilarating locale rich with both culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. I'd highly recommend this facility. My husband and I went for some time away and we had an amazing time. You have to drive 10 min into town for the closest ATM. We're happy you felt you received value for money and created invaluable memories. Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. We're happy you found the resort beautiful and you were impressed with the cleanliness, activities and food at the resort. Royalton St Lucia - Christmas 2020. Staff were friendly. We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Royalton Saint Lucia Resort and Spa, St. Lucia: "is the upgrade to the diamond club worth the..." | Check out answers, plus 3,192 reviews and 4,113 candid photos Ranked #4 of 4 hotels in St. Lucia and rated 4 of 5 at Tripadvisor. For adult guests, the resort offers Hideaway at Royalton Saint Lucia, a luxurious … Dear Fifser, Thank you for staying with us at Royalton Saint Lucia. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa, Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Hotels near (SLU) George F. L. Charles Airport. Review collected in partnership with this hotel. Room types may vary. Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. Is the Hideaway at Royalton Saint Lucia worth it? At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. We're happy you felt you received value for money and created invaluable memories. We didn't get our room cleaned until 4.30 one evening, 2 evenings it was just before 5 and on the fourth evening my husband called housekeeping at 4.15 to ask when our room was being cleaned as we wanted to eat early, she said she would look into it, at 6.15 he called again to ask what was going on as we had no fresh towels as we didn't get clean ones the night before, again he was told they would look into what had happened. The steak house, tex mex, and Italian all had good choices and the food was pretty good. When we arrived at the resort, we were immediately taken to the Diamond Club for check in. Review tags are currently only available for English language reviews. It was well worth the money for the land and sea tour. We appreciate your recommendation and look forward to welcoming you again soon!Best regards,Royalton Saint Lucia Management Team. Featuring a kids' club, this property also provides guests with a water park. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Royalton Diamond Club Hideaway St Lucia, Air Canada vacations, almost a 5 star. Royalton Saint Lucia Resort & Spa - All inclusive has accommodations with a restaurant, free private parking, an outdoor swimming pool and a fitness center. We stayed at Hideaway at Royalton in Saint Lucia, we were in diamond club and had access to the entire property. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. Receive an exclusive vacation experience with an upgrade to Diamond ClubTM. Each day, awake in the preferential Diamond Club™ area after a heavenly night’s rest atop a Royalton signature DreamBed™. The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. Dear Ford-Thames, Thank you for visiting our resort with your husband. Otherwise we would recommend this resort to everyone! Dear Ford-Thames, Thank you for visiting our resort with your husband. Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. Although we would have loved for your stay to be perfect, we're happy it was still good. Hideaway at Royalton Saint Lucia: Worth it! more. Royalton Saint Lucia: Diamond club review - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Staff were friendly. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. Robert Michael 72,035 views. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. Definitely got a lot more than what we paid for. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. Diamond Club™ Hideaway at Royalton Saint Lucia offers an exclusive vacation experience with an upgrade to Diamond Club™. Definitely got a lot more than what we paid for. Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,211 traveler reviews, 3,337 candid photos, and great deals for Royalton Saint Lucia … Thank you for visiting Royalton Saint Lucia Resort & Spa and we look forward to you visiting again. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. It was well worth the money for the land and sea tour. - Duration: 2:15. Overall the best vacation/honeymoon thus far I will be returning in the … - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Review collected in partnership with this hotel. We acknowledge all guest feedback and use it constructively to improve. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Decked out in white stone and soothing earth tones, the spa has a beauty salon and a relaxation area with canopied … Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Cap Estate All Inclusive Honeymoon Resorts, Hotels near (SLU) George F. L. Charles Airport. Definitely got a lot more than what we paid for. The facility was beautiful a perfect 10 for cleanliness, activities and food. St. Lucia was a great place to sit back and relax for a week. More, Dear krajisnik33, Thank you for staying with us at Royalton Saint Lucia. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. Volleyball was only organised twice in two weeks. At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. No water polo organised or darts or table tennis etc. Definitely got a lot more than what we paid for. Our swimout room was located oceanfront in building 1, a great location. We're happy you found the resort beautiful and you were impressed with the cleanliness, activities and food at the resort. 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